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We want to provide the best support possible

High availability and best support are our primary goal. We have collected all important support-related information on our products in this area. We“re pleased to assist you on the phone, on technical issues even 24 hours a day, 365 days a year.

In case of a technical issue, please refer to the checklist below:

1.		Maintenance notifications Is any ongoing maintenance work being done? Complete list of all maintenance notifications		3.		Reboot router / CPE equipment Does rebooting your Router or appliance solve this problem?
2.		FAQ Is the problem you“re seeing documented? FAQ - frequently asked questions		4.		Service-Hotline Call our technical support at 0207 - 85 14 51 4

Up-to-date Information

We regularly schedule maintenance work or software upgrades, to ensure an error-free operation throughout our network.

Maintenance notifications

19.06.13 1:00-5:30: Aachen (0241)
19.06.13 1:00-5:30: Bielefeld (0521)
19.06.13 1:00-5:30: Gera (0365)
19.06.13 1:00-5:30: Siegen
19.06.13 1:00-5:30: Siegen
19.06.13 2:30-6:30: Erfurt (0361), Frankfurt am Main (069), Heilbronn (07131)
20.06.13 2:30-6:30: Frankfurt am Main (069), Freiburg (0761), Gießen (0641), Halle (0345)
20.06.13 3:00-5:30: Cottbus (0355)
21.06.13 1:00-5:30: Dresden (0351)
21.06.13 1:00-5:30: Drseden (0351)

Complete list of all maintenance notifications

Customer Login

Our customers can log in to a password protected area to access their account and view ordered products, invoices, statistics etc.

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