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We want to provide the best support possible

High availability and best support are our primary goal. We have collected all important support-related information on our products in this area. We“re pleased to assist you on the phone, on technical issues even 24 hours a day, 365 days a year.

In case of a technical issue, please refer to the checklist below:

1.		Maintenance notifications Is any ongoing maintenance work being done? Complete list of all maintenance notifications		3.		Reboot router / CPE equipment Does rebooting your Router or appliance solve this problem?
2.		FAQ Is the problem you“re seeing documented? FAQ - frequently asked questions		4.		Service-Hotline Call our technical support at 0207 - 85 14 51 4

Up-to-date Information

We regularly schedule maintenance work or software upgrades, to ensure an error-free operation throughout our network.

Maintenance notifications

10.09.10 0:00-5:30: Monheim (09091)
10.09.10 3:00-5:30: Landau (06341)
10.09.10 3:00-5:30: Magdeburg
10.09.10 3:00-5:30: Dresden (0351)
10.09.10 3:00-5:30: Bonn (0228)
10.09.10 3:00-5:30: Nürnberg (0911)
11.09.10 3:00-5:30: Köln
11.09.10 3:00-5:30: Traunstein
13.09.10 1:00-5:30: Koblenz (0261)
13.09.10 1:00-5:30: Koblenz

Complete list of all maintenance notifications

Customer Login

Our customers can log in to a password protected area to access their account and view ordered products, invoices, statistics etc.

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